Saturday, April 21, 2007

Service Update

A quick update on the Best Buy customer service situation. Turns out they weren't as good as they initially appeared.

If you recall, I had purchased a Philips DVD player that crapped out within the month. When my girlfriend went to exchange it, BB was out of that model and instead upgraded her, for free, to the "next highest" model.

Turns out, however, that the "next highest" model wasn't really. We had purchased the first Philips player because it offered upconversion to HD resolution. The "next highest" model, while a DVD recorder (nice bonus), was actually last year's model and didn't offer upconversion. The lady at BB who offered the swap, no surprise, didn't even know what upconversion was.

End of story, my girlfriend took the non-upconverting DVD recorder back and paid the difference to get an LG upconverting combination VCR/DVD recorder, the better to dub her old VHS tapes to DVDs. BB tried to be helpful, but ultimately failed because their staff was poorly educated. Lesson learned.

But that's just my opinion; reasonable minds may disagree.

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